Q: What are your trading terms?
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A are also available.
2) Lead time: Normally within 20-25 days after deposit received.
3) Sample policy: Samples are always available for each model. Samples can be ready in 7-15 days once payment received.
4) Shipping port: Shanghai / Nanjing, China.
5) Discounts: We offer competitive discounts for large quantity orders.
Q: How will my goods be delivered?
1) Sea freight: We will update sea freight once we know your destination seaport where goods will be delivered.
2) Agent designated by client: Please provide the contact details of your shipping agent, and we will coordinate delivery accordingly.
Q: What services do you provide?
1) Inquiries related to products or pricing are replied to within 12 hours.
2) Well-trained, experienced staff to assist in fluent English.
3) Complete OEM & ODM services for custom racking project designs.
4) Professional engineering support to produce optimal storage solutions.
Q: What is the process to purchase your product?
Design drawing → Confirm drawing → Quotation → Proforma Invoice (PI) → Confirm PI → Arrange 30% deposit → Manufacture → QC inspection → Pay balance → Shipping.
Q: What advantages do you offer?
1) Flexible payment: Available O/A 40-60 days.
2) Fast lead times: Rapid handling and delivery for rush orders.
3) Competitive factory pricing: Direct factory sales without intermediary markups.
4) Reliable warranty: Two years warranty coverage with damaged components promptly replaced and shipped.
Q: Does Jracking have an MOQ limitation and how are tooling fees handled?
There is no strict MOQ limitation; however, higher volume yields better pricing. An order fitting at least one 20ft container (approx. 15 tons) is recommended for standard items. For custom tooling requirements, tooling fees are charged prior to the initial run and are partially or fully refundable once qualifying order thresholds are met.