Frequently Asked Questions (FAQ)
Q: What are your trading terms?
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/
C O/A also available.
2) Lead time: normally in 20-25 days after deposit received.
3) Sample policy: samples
are always available for each model. Samples can be ready in 7-15 days once payment received.
4) Shipping port: Shanghai / Nanjing China.
5
) Discounts: we offer good discount for large quantity.
Q: How can I arrange delivery for my goods?
1) Sea freight: we will update sea freight once we know your sea port where goods will be delivered.
2) Agent designated by client: please
tell us the contact detail of your shipping agent and we will arrange to deliver the items.
Q: What services do you offer?
1) Your inquiry related to our products or price will be replied in 12 hours.
2) Well-trained and experienced staffs to answer
all your inquiries in fluent English.
3) OEM & ODM: any of your customized racking needs can be helped with product design.
4)
We have very experienced professional engineers to provide the best solutions.
Q: What is the process for purchasing your product?
Design drawing → Confirm drawing → Quotation → PI → Confirm PI → Arrange 30% deposit → Manufacture → QC inspect → Pay
balance → Shipping
Q: What are your advantages?
1) Payment: we can offer O/A 4
0-60 days.
2) Lead time: rush orders can be fast-delivered.
3) Factory price: direct factory sale ensures
competitive pricing.
4) Warranty: Two years warranty, broken parts will be replaced and sent to you.
Q: Does Jracking have a MOQ (minimum order quantity) limitation?
No, but good quantity comes with good price. We recommend an order quantity for regular products of
Jracking to fit at least one 20ft container, which is about 15 tons.
Q: How does Jracking charge for tooling fees (cost of opening new mold)?
For the production of necessary tooling, Jracking charges the cost before the first order for
opening new molds. This cost may be partially or fully refunded after a certain quantity of orders.